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Deploying Cisco Unified Contact Center Express (UCCXD) v2.0
 
 
 
 
ibm certified training   this course works with savings passes
 
code. NCK2CE   length. 5 days
type. Instructor-Led   partner. IBM
price.
$contact  
 
Skill level: Advanced
 
This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.
 
course schedule  
 
There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links below.
   
Request course date Request on site training
 
who can benefit
  
 
Customers, Channel Partner / Reseller, and IBM Employees
 
prerequisites
  
 
Learner Skills and Knowledge Required:

Internetworking fundamentals
Basic IP telephony fundamentals
Cisco Unified Communications Manager deployments
Cisco IP Phones and Cisco IP Communicator
Contact Cneter Operations
Microsoft Windows Server 2000, 2003, XP
MS SQL 2000, MSDE databases
 
skills gained
  
 
Upon completing this course, you will be able to:

Design and plan a Unified Contact Center Express and a Unified IP IVR implementation
Install or discuss all CRS components, servers and clients
Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and capabilities
Build contact center workflows to exploit Unified Contact Center Express features and capabilities
Deploy and use Agent and Supervisor Desktop software
Deploy Outbound Preview Dialer for Unified CCX v5.0
Troubleshoot installations and workflows


 
course content details  
 


  Course Topics

CRS Product Overview
CRS Design and Ordering
Installation & Configuration
Script Editor
Creating Scripts and Applications
Configuring UCCX ACD
Creating Scripts for Contact Centers
Using Cisco Desktop Admin (CDA)
Supervisor Remote Monitoring
Using ASR and TTS
Outbound Preview Dialing
Reporting
Troubleshooting



 
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